O+R SHOP | 111 4th Street, Santa Rosa, CA |  Tues-Fri 10-6p and Sat 11-5p

Shipping + Returns

Lead time and shipping rates vary depending on your order and ship to location –– shipping information is specified within each product description. Please note, once your order has shipped, we cannot make changes to the order. 

 

BACKORDERED ITEMS

We work hard to ensure our site reflects the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items.

 

ALASKA, HAWAII, CANADA + BEYOND

Unfortunately, at this time we do not offer shipping outside of the continental United States. We’ll keep you posted when this changes! 

 

DAMAGED PRODUCT

Damages to the merchandise while in transit is rare, but occasionally happens. Should your order arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. 

Order items that are refused due to non-damage or defect related feedback will be issued store credit as a refund less the original handling fee charges and a 15% restocking fee.

For specific shipping questions, please contact us at [email protected]

 

RETURNS + EXCHANGES

We proudly source everything in the OLIVE + ROSE STUDIO from makers and manufacturers we have personally vetted, and take pride in offering you well designed and highly crafted home goods. However, we do understand that you may need to return or exchange purchases and we're here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit or exchange. 

 

Please note the following exceptions to our return and exchange policy:

 

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Antique or vintage items are considered unique, and returns will be evaluated on a case-by-case basis

 

To initiate a return or exchange, please complete the following steps:

  • Login to our online return portal using your email address and order ID
  • Choose the products you wish to return or exchange from your order
  • Ship back using the shipping method of your choice

 

Our customers are responsible for return shipping. Store credits will be for merchandise only and do not include shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent that arrive with postage due will be returned to the sender. 

 

Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

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